Managing Conflict

Are You Ready to Manage Conflict Effectively

Conflict is inevitable, but how you handle it can make or break your team, your relationships, and your business. Do you feel confident in managing conflict, whether it's with a customer, a colleague, or a team member? How do you navigate heated conversations, de-escalate tense situations, and find win-win solutions? 

The truth is, effective conflict management isn't about avoiding confrontation; it's about understanding the root cause and using the right tools to resolve it professionally and constructively. If you've ever: 

- Felt unsure about how to handle difficult customers or clients. 

- Struggled with resolving team disputes before they escalate. 

- Wanted to create a more collaborative, harmonious work environment... 

This course is for you.

What You'll Gain

Real Skills, Real Impact

This isn't just theory. It's hands-on, practical training designed to help you manage conflict with confidence and clarity. Whether you're a manager, team leader, or customer service professional, you'll walk away with strategies you can implement immediately. 

You'll learn how to: 

1. Identify the root causes of conflict and address them effectively.
2. Navigate difficult conversations with professionalism and confidence.
3. De-escalate tense situations with customers, clients, and colleagues. 
4. Develop communication skills that prevent conflicts from arising. 
5. Manage conflicts between team members and foster a positive, collaborative environment. 
6. Balance customer satisfaction with organisational policies in challenging situations. 
7. Use emotional intelligence to handle sensitive conflicts with empathy. 
8. Create a workplace culture where conflicts are resolved respectfully and constructively. 
9. Understand different conflict styles and adapt your approach for better outcomes. 
10. Build stronger relationships within your team and with external stakeholders. 
11. Negotiate and problem-solve to reach win-win solutions in high-pressure situations. 
12. Use conflict as an opportunity to grow and improve your team's dynamics. 
13. Learn practical conflict resolution techniques you can apply right away. 
14. Handle customer complaints without damaging your brand reputation. 
15. Prevent burnout by managing stress related to conflict situations.

Who Is This Course For?

This course is ideal for: 

- Leaders who want to equip their teams with conflict management skills. 

- Managers looking to improve team dynamics and resolve disputes quickly. 

- Team leads who want to handle conflicts more effectively and foster collaboration. 

- Customer service representatives dealing with difficult or irate customers regularly.

Designed to keep you involved and thinking critically.

Tailored to your team's unique needs.

What Participants Are Saying

"It has been an explosion of information and learning on the word "negotiation" and relating it back to my work. Beverley is very knowledgeable and is a fantastic facilitator. Her wealth of knowledge and imparting skills have made the two days away from the office worthwhile." 

Contract Negotiation Training

"Fantastic facilitator and great content with a super helpful and easy to follow workbook"

Essential Communication Masterclass Training